JamboGo

Terms & Conditions

Effective date: 1 January 2025 | Last updated: September 2026

1. Introduction

Welcome to JamboGo ("Platform", "we", "us"). By creating an account or making a booking you agree to these Terms & Conditions. If you do not agree, you may not use the Platform. The Platform connects travellers with tourism vendors in Tanzania — including hotels, tour operators, restaurants, car-rental companies, and more.

2. Eligibility

You must be at least 18 years old and capable of forming a legally binding contract to use JamboGo. By registering you confirm that all information provided is accurate and that you comply with all applicable laws, including Tanzanian law and the laws of your country of residence.

3. Bookings and Payments

  • All prices are displayed in US Dollars (USD) unless otherwise stated.
  • A flat platform service fee of $10 USD is charged per booking.
  • Payments may be made by card (Visa or Mastercard, processed by NMB Bank) or Cash on Arrival where available.
  • Bookings remain pending until confirmed by the vendor. Unpaid pending bookings are automatically cancelled after 2 hours.
  • The service fee is non-refundable unless the vendor cancels the booking.

4. Cancellations & Refunds

Cancellation policies are set by individual vendors and displayed on each listing. Possible policies include:

  • Free / Flexible: Full refund at any time before the service date.
  • Moderate: Full refund if cancelled 5+ days before check-in; 50% refund thereafter.
  • Strict: Full refund if cancelled 7+ days before check-in; 50% refund thereafter.
  • Non-Refundable: No refund regardless of cancellation timing.

Refunds for card payments are returned to the original card and may take 5–10 business days to appear.

5. Vendor Responsibilities

Vendors agree to: maintain accurate listing information, honour confirmed bookings, comply with all applicable Tanzanian tourism regulations, and resolve guest complaints promptly. JamboGo is not liable for vendor service quality but will mediate disputes where possible.

6. Reviews

Reviews may only be submitted by travellers who have completed a verified booking for that listing. Reviews must be honest and not contain defamatory, offensive, or misleading content. JamboGo reserves the right to remove reviews that violate this policy.

7. Intellectual Property

All content on the Platform — including logos, text, and software — is the property of JamboGo or its licensors. You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability

JamboGo acts as an intermediary. We are not responsible for the quality, safety, or legality of listings or services provided by vendors. Our total liability to you for any claim shall not exceed the booking value of the disputed transaction.

9. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Tanzania.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the new Terms. We will notify registered users of significant changes by email.

11. Contact Us

Questions? Email us at support@jambogo.africa or visit our About page.